Capability 15: Volunteer Management

Definition:Volunteer management is the ability to coordinate the identification, recruitment, registration, credential verification, training, and engagement of volunteers to support the jurisdictional public health agency’s response to incidents of public health significance. 

Functions and Associated Performance Measures: This capability consists of the ability to perform the functions listed below. At present there are no CDC-defined performance measures for these functions.
Function 1: Coordinate volunteers
Function 2: Notify volunteers
Function 3: Organize, assemble, and dispatch volunteers 
Function 4: Demobilize volunteers