This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace. With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.
Intended Audience:
Learning Objectives:
- Identify the benefits of adopting a "conflict manager's mindset"
- Identify the five predominate styles of conflict management and the situations when each is most appropriate
- Apply strategies to neutralize your own emotions as well as those of others
- Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts
- Deal more effectively with complex or difficult conflicts through the use of seven "turnaround strategies"
- Understand the effects of turf battles on the functioning of state health departments
- Apply structural and interpersonal strategies to identify and resolve turf problems within the department
- Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved
Pre-requisites/Learning Level:
No Pre-requisites
Competencies addressed:
Communication 1.3, Conflict Management 2.1, and Leadership 11.3. Utilize effective communication to facilitate team development. Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response. Examine and evaluate problems and challenges for the organization.
CEUs Offered:
N/A
Cost:
Free
Modality/format:
Online Self-Pace
Length:
3 hours
Presenter(s) and/or Content Experts:
Technical requirements:
- Adobe Acrobat Reader
- Speakers
Registration requirements:
Register a free account
